Información de la garantía

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy 

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.
 

AIO Service Policy - For all regions except Europe

Service Item	Condition
IW ( In Warranty)	Condition	system	15 months
		LCD	15 months
	Transportation Cost	Both side: Customer is covering shipping to MSI, MSI is covering shipping to customer
	TAT(repairing time in service)	14 working days (in house)
OOW (Out of Warranty) CID (Customer Induce Damage)	Condition	After 15months warranty service
	Repair Cost	Labor Fee + Material Cost + Transportation Cost
	Transportation Cost	both way transportation charges should be covered by customers themselves.

All warranty period is based on manufacturing date code.
Customer will send defect parts to designated service center.
( Glossary: IW = In Warranty, OOW = Out of Warranty, CID = Customer Induce Damage, NTF = No Trouble Found, TAT = Turn Around Time)

AIO Service Policy-For Europe

Service Item	Condition
IW ( In Warranty)	Condition	system	24 months
		LCD	24 months
		Accessories(KB, Mouse, Adaptor)	12 months
	Transportation Cost	Both side: Customer is covering shipping to MSI, MSI is covering shipping to customer
	TAT(repairing time in service)	14 working days (in house)
OOW (Out of Warranty) CID (Customer Induce Damage)	Condition	After 24months warranty service
	Repair Cost	Labor Fee + Material Cost + Transportation Cost
	Transportation Cost	both way transportation charges should be covered by customers themselves.

All warranty period is based on manufacturing date code.
Customer will send defect parts to designated service center.
( Glossary: IW = In Warranty, OOW = Out of Warranty, CID = Customer Induce Damage, NTF = No Trouble Found, TAT = Turn Around Time)

Warranty Exclusions

1. The following circumstances excluded from warranty coverage
2. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
3. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
4. Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
5. Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
6. Internal or external consumable items of the product itself such as battery, earphone, etc.
7. Accessories or packing material such as boxes, user manual ,etc

To Discern the Original Manufacturer Barcode

Example 1. 865PE NEO2-PLS 0402XXXXXX.
(865PE NEO2-PLS refer to product name,0402 represents manufacture year as 2004, subsequent 2 digits represent manufacture month as February)

Example2. 42SXXXXXX
(42 represents its manufacture date as February'2004 by MSI)

( S/N can be found on the back of the unit - on the bottom )

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.
 

Motherboard

Warranty Term	Remarks
Depending on territory	Regional differences may apply. Please enquire with the original shops or our local offices.

Warranty Exclusions

1. The following circumstances excluded from warranty coverage
2. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
3. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
4. Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
5. Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
6. Internal or external consumable items of the product itself such as battery, earphone, etc.
7. Accessories or packing material such as boxes, user manual ,etc

To Discern the Original Manufacturer Barcode

Example. 601-7821-040B1312098097
(Z87-G45 GAMING refer to product name, 13 represents manufacture year as 2013, subsequent 2 digits represent manufacture month as December)

(Sticker on motherboard)

 

(Sticker on color box)

 

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy 

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.
 

Graphics Card

Warranty Term	Remarks
Depending on territory	Regional differences may apply. Please enquire with the original shops or our local offices.

Warranty Exclusions

The following circumstances excluded from warranty coverage

1. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
2. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
3. Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
4. Damage caused by operator error or operator fails to comply user manual instruction, such as, but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
5. Internal or external consumable items of the product itself such as battery, earphone, etc
6. Accessories or packing material such as boxes, user manual ,etc

To Discern the Original Manufacturer Barcode

Example. 602-V308-02SB1401012951
(R9 290 GAMING 4G refer to product name, 1401 represents manufacture year as 2014, subsequent 2 digits represent manufacture month as January)

Atención: Observaciones del plazo de garantía del producto

El término de garantía difiere de una región a otra. Si desea verificar el período de garantía del producto comprado, póngase en contacto con nuestras oficinas locales.

Política de garantía general de los productos de MSI

* La información proporcionada en este sitio web es solo para información. MSI busca brindar información precisa y oportuna, sin embargo, puede haber imprecisiones técnicas  y errores tipográficos, por lo que nos disculpamos. Nos reservamos el derecho de realizar cambios y correcciones en cualquier momento sin previo aviso.

 

Tablet

Tiempo de la garantía	Observaciones
Depende de la región	De acuerdo con el número de serie/código de barras del producto original del fabricante, los productos de Tablet están garantizados por 12 meses de hardware por el fabricante original.
	(El producto de la tableta no garantiza todos usando un panel LCD de 0 píxeles)
	Conjunto completo de tableta	De acuerdo con el número de serie/código de barras del producto original del fabricante, está garantizado por 12 meses de servicio de reparación desde la fecha de fabricación.
	Hardware	Placa base, CPU, memoria, LCD, SSD.	IDe acuerdo con el número de serie/código de barras del producto original del fabricante, está garantizado por 12 meses de servicio de reparación desde la fecha de fabricación.
		Batería (categorizado como Consumible)	De acuerdo con el número de serie/código de barras del producto original del fabricante, está garantizado por 12 meses de servicio de reparación desde la fecha de fabricación.
	Software & Accessory	Software incluido con la Tablet	De acuerdo con el número de serie / código de barras del producto original del fabricante, está garantizado por 1 mes de reemplazo defectuoso de las piezas desde su fecha de fabricación.
		Accesorios	De acuerdo con el número de serie/código de barras del producto original del fabricante, está garantizado por 12 meses de servicio de reparación desde la fecha de fabricación.

Exclusiones de garantía

1. Las siguientes circunstancias no están incluidas en la cobertura de la garantía
2. Daño del producto causado por catástrofes, golpes de truenos, energía eléctrica y factores ambientales.
3. Desfiguración del etiquetado del producto (alteraciones de la etiqueta y falsificación, falta el número de serie, el número de serie ya no es discernible, el número de serie no es válido). Todos los números de serie se registran y rastrean para fines de garantía
4. Cambios no autorizados de partes no MSI, modificaciones o alteraciones, eliminación de partes en o para el producto
5. Los daños causados ​​por un error del operador u operador no cumplen con las instrucciones del manual del usuario, tales como, entre otros, un almacenamiento inadecuado que provoca que el producto se moje, se corroe, se caiga, se exprima o quede expuesto a una temperatura/ambiente húmedo inadecuados.
6. Artículos consumibles internos o externos del producto, como batería, auriculares, etc.
7. Accesorios o material de embalaje como cajas, manual de usuario, etc.

Para discernir el código de barras del fabricante original

Ejemplo. 42SXXXXXX
(42 representa su fecha de fabricación es febrero de 2004 por MSI)

Atención: Observaciones del plazo de garantía del producto

El término de garantía difiere de una región a otra. Si desea verificar el período de garantía del producto comprado, póngase en contacto con nuestras oficinas locales.

Política de garantía general del producto de MSI

* La información proporcionada en este sitio web es solo para información. MSI busca brindar información precisa y oportuna, sin embargo, puede haber imprecisiones técnicas  y errores tipográficos, por lo que nos disculpamos. Nos reservamos el derecho de realizar cambios y correcciones en cualquier momento sin previo aviso.
 

Política de servicio de DT / Barebone: para todas las regiones excepto Europa

Service Item	Condition
IW ( In Warranty)	Condition	Condition	12 months
	Transportation Cost	Both side: Disty covers shipping to MSI, MSI covers shipping to disty.
	TAT(repairing time in service)	14 working days (in house)
OOW (Out of Warranty) CID (Customer Induce Damage)	Condition	After 24months warranty service
	Repair Cost	Labor Fee + Material Cost + Transportation Cost
	Transportation Cost	Both way transportation charges should be covered by disty themselves.

All warranty period is based on manufacturing date code.
Customer will send defect parts to designated service center.
( Glossary: IW = In Warranty, OOW = Out of Warranty, CID = Customer Induce Damage, NTF = No Trouble Found, TAT = Turn Around Time)
**End-users can contact disty and disty contact MSI-ERC directly
**Disty should test end-users product first and return the defect mainboard or power supply to MSI. MSI only give warranty for mainboard and power supply.

DT/Barebone Service Policy- For Europe

Service Item	Condition
IW ( In Warranty)	Condition	Condition	24 months
	Transportation Cost	Both side: Disty covers shipping to MSI, MSI covers shipping to disty.
	TAT(repairing time in service)	14 working days (in house)
OOW (Out of Warranty) CID (Customer Induce Damage)	Condition	After 24months warranty service
	Repair Cost	Labor Fee + Material Cost + Transportation Cost
	Transportation Cost	Both way transportation charges should be covered by disty themselves.

All warranty period is based on manufacturing date code.
Customer will send defect parts to designated service center.
( Glossary: IW = In Warranty, OOW = Out of Warranty, CID = Customer Induce Damage, NTF = No Trouble Found, TAT = Turn Around Time)
**End-users can contact disty and disty contact MSI-ERC directly
**Disty should test end-users product first and return the defect mainboard or power supply to MSI. MSI only give warranty for mainboard and power supply.

Warranty Exclusions

1. The following circumstances excluded from warranty coverage
2. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
3. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
4. Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
5. Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
6. Internal or external consumable items of the product itself such as battery, earphone, etc.
7. Accessories or packing material such as boxes, user manual ,etc

To Discern the Original Manufacturer Barcode

Example: 42SXXXXXX
(42 represents its manufacture date as February'2004 by MSI)

( S/N can be found on the back of the unit - on the bottom )

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy 

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time without notice.
 

Server

Warranty Term	Remarks
Depending on territory	In accordance with original manufacturer's products serial number/barcode, servers manufactured from July 01 2003 onwards are by original manufacturer, where as Servers purchased before July 01 2003, are warranted for 1 year.

Warranty Exclusions

1. The following circumstances excluded from warranty coverage
2. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
3. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
4. Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
5. Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
6. Internal or external consumable items of the product itself such as battery, earphone, etc.
7. Accessories or packing material such as boxes, user manual ,etc

To Discern the Original Manufacturer Barcode

Example 1. 865PE NEO2-PLS 0402XXXXXX.
(865PE NEO2-PLS refer to product name,0402 represents manufacture year as 2004, subsequent 2 digits represent manufacture month as February)

Example2. 42SXXXXXX
(42 represents its manufacture date as February'2004 by MSI)

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.
 

Multimedia

Warranty Term	Remarks
Depending on territory	Regional differences may apply. Please enquire with the original shops or our local offices.

Warranty Exclusions

The following circumstances excluded from warranty coverage

1. The following circumstances excluded from warranty coverage
2. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
3. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
4. Unauthorized changes of non MSI parts, modifications or alterations, parts removal in or to the products
5. Damage caused by operator error or operator fails to comply user manual instruction, such as, but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
6. Internal or external consumable items of the product itself such as battery, etc.
7. Packing material such as boxes, user manual, etc.

To Discern the Original Manufacturer Barcode

Example: S120401130EB5 10412 XXXXXX.
(S120401130EB5 refer to product part number, 10 represents edition, 412 represents manufacture year as 2014, subsequent 2 digits represent manufacture week of the year)